Uber customers are warning others to be wary of using the ride-hailing app after they say they were charged hundreds in vehicle cleaning fees for messes they claim they never made.
Jordan Hunter, a 22-year-old senior at University of Texas, says she and a group of friends were left stunned after a six-mile Uber ride in Austin left them with a triple-digit bill for what Uber said were cleaning purposes.
The group of six friends took an Uber home early on Saturday, Feb. 7, Hunter told BuzzFeed News. The friends were irritated by the surge pricing, but were willing to cough up the $68 it would cost to get home safely.
After arriving home, the friends were shocked to see they had been charged an additional $100 for a cleaning fee.
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